Returns & Exchanges

Due to the perishable nature of our premium Spanish ham and gourmet products, we offer a 30-day satisfaction guarantee to ensure you receive the highest quality culinary experience. If your order arrives damaged or does not meet our strict quality standards, we are committed to making it right through a refund or replacement.

1

Contact Support

Email our customer service team at [email protected] within 30 days of delivery with your order number and a brief description of the issue.

2

Provide Verification

For quality concerns or shipping damage, please attach clear photographs of the product and its original packaging to help our quality control team.

3

Receive Authorization

Our specialists will review your request within 48 hours; if approved, we will provide instructions for disposal or a return shipping label if the item is non-perishable.

4

Resolution Delivery

Once authorized, we will immediately process a full refund to your original payment method or ship a fresh replacement at no additional cost to you.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing